Terms of Service

Using This Store

As part of this policy, use of the hexclad website and checkout constitutes agreement to these Terms of Service together with the incorporated policies. For eligible requests, lawful use is required; interference, unauthorized access, abusive activity, and infringement are prohibited.

Shipping, Returns, and Cancellation

In keeping with our published standards, an order may be cancelled before shipment by contacting customer service; after shipment, the Refund Policy applies. For eligible requests, the Shipping Policy, Refund Policy, Privacy Policy, and Payment Policy are incorporated into these Terms of Service.

Orders, Payment, and Taxes

As a service commitment, an order is subject to acceptance, payment authorization, fraud review, and product availability. For clarity, uSD is the stated currency, and applicable Taxes are assessed according to law.

Catalog and Availability

Where applicable, our current assortment covers hybrid cookware, pans, pots, and kitchen sets, kitchen knives and cutlery, lids and cookware accessories, food-preparation, seasoning, serving, and bar accessories, selected kitchen and lifestyle merchandise, with product-specific descriptions and specifications presented on the applicable listing. For customer assurance, we may correct catalog, availability, or presentation errors and will address a materially affected order before it is fulfilled.

Applicable Limits

In practical terms, these terms do not remove non-waivable rights provided by applicable consumer law. As a service commitment, to the extent permitted by law, responsibility is limited to losses reasonably connected to the store's breach and does not extend to misuse or events outside reasonable control.

Business Information

Business name: hexclad
Brand/store name: hexclad
Phone: (901) 671-6596
Physical and return address: 2022 Chapman Hwy, Knoxville, Tennessee 37920, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexclrth.shop