Shipping Policy

Shipping Coverage

For clarity, delivery from hexclad is limited to eligible United States addresses. To keep expectations transparent, standard shipping is free on all U.S. orders, with no minimum purchase requirement stated in this policy.

Tracking and Delivery Updates

As part of this policy, once a package is dispatched, we send tracking information for delivery monitoring. To keep expectations transparent, carrier scans, severe weather, address problems, and other circumstances outside reasonable control may affect estimates.

Order Timeline

Consistent with these terms, please allow 1–2 business days for order processing before the package leaves our facility. As part of this policy, the expected transportation window is 4–6 business days once dispatch occurs.

Customer Responsibilities

To keep expectations transparent, customers should review the complete shipping address before checkout and contact support promptly if a correction is needed. Under this standard, an order may be cancelled before shipment, but after shipment any return is managed under the Refund Policy.

Merchant and Contact Details

Business name: hexclad
Brand/store name: hexclad
Email: Support@hexclrth.shop
Phone: (901) 671-6596
Physical and return address: 2022 Chapman Hwy, Knoxville, Tennessee 37920, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)