Refund Policy

Eligibility Window

In practical terms, hexclad accepts eligible no-reason returns requested within 30 days after delivery and also supports exchanges. For customer assurance, we ask customers to preserve the product, accessories, and available order information for the return review.

Items Outside the Convenience-Return Program

Where applicable, customized goods, clearance or Final Sale goods, gift cards, and opened intimate or hygiene-sensitive goods are excluded from no-reason returns. For eligible requests, customers retain applicable rights when an otherwise excluded item is damaged, defective, incorrect, or missing.

How Resolution Works

Consistent with these terms, begin a return by contacting customer service with the order information and the reason for the request. As a service commitment, once the return is approved, allow 5–10 business days for funds to be sent back to the original payment method.

Return Shipping Responsibility

In practical terms, merchant-paid return shipping applies to every approved no-reason return and exchange. To keep expectations transparent, the merchant also pays return shipping when an item is damaged, defective, incorrect, or missing from the shipment.

Cancellations and Return Location

Where applicable, contact us promptly to cancel before shipment; once shipped, the Refund Policy governs the request. Consistent with these terms, unless the store supplies a different authorized return location, the return address is 2022 Chapman Hwy, Knoxville, Tennessee 37920, United States.

Customer Contact Details

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 2022 Chapman Hwy, Knoxville, Tennessee 37920, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexclrth.shop
Phone: (901) 671-6596