Privacy Policy

Privacy Overview

As a service commitment, for customers and visitors in the United States, hexclad explains its personal-information practices in this Privacy Policy. For a straightforward customer experience, the policy applies when a person browses the site, places an order, contacts support, or interacts with store advertising.

Google Advertising and Measurement

For eligible requests, we use Cookie technologies and comparable identifiers for site operation, preferences, analytics, security, Google Ads, Remarketing, and Conversion Tracking. Where applicable, google and other approved partners may use advertising identifiers for campaign measurement and relevant ads where permitted.

Your U.S. Privacy Choices

For eligible requests, personal information is not sold for money; however, CCPA/CPRA and similar state laws may classify certain advertising disclosures as sale, sharing, or targeted advertising. Under this standard, depending on residence and law, consumers can seek access, correction, deletion, portability, and Do Not Sell or Share treatment without discriminatory service. In practical terms, where legally required, a valid Global Privacy Control (GPC) signal is treated as an opt-out request; other requests may require identity verification.

Collection and Business Purposes

For clarity, depending on the interaction, we collect identifiers, order details, processor-managed payment information, device and browser data, approximate location, browsing activity, communications, and derived preferences. Under this standard, personal information supports storefront operation, payments, fulfillment, returns, service, fraud prevention, security, legal compliance, measurement, and improvement.

Data Stewardship

For eligible requests, we keep personal information for periods reasonably connected to fulfillment, support, fraud controls, records, disputes, and legal duties. In practical terms, reasonable safeguards are used, but no internet transmission or storage system can be guaranteed completely secure. For customer assurance, children under 13 are not the intended audience, and consumers may send privacy requests using the contact information provided below.

Business Information

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 2022 Chapman Hwy, Knoxville, Tennessee 37920, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexclrth.shop
Phone: (901) 671-6596